Privacy Statement

Welcome to Housewise, an online property management services platform.


We value the trust you place in Housewise Services Pvt. Ltd. That's why we will take reasonable steps to protect user privacy consistent with the terms set forth in this policy and with applicable laws. insist upon the highest standards for secure transactions and customer information privacy. This privacy policy is designed to inform users of the www.housewise.in website and any related software & mobile applications controlled by Housewise (collectively the “Website”) about how Housewise Services Pvt. Ltd. (“Housewise,” “we” or “us”) gathers and uses personal information submitted to Housewise through the Website. In this policy “user” or “you” or “your” or “visitor” means any person viewing the Website or submitting any personal information to Housewise in connection with using the Website. By using the Website, you are indicating you consent to this Privacy Policy. Note: Our privacy policy is subject to change at any time.

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any change to the manner we collect or process your personal information we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy. To make sure you are aware of any changes, please review this policy periodically. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU SHOULD NOT USE THIS WEBSITE.

This Policy is combined into our Terms of Use (the "Terms") and is a part of them. Please refer to our Terms of Use for more information about how the Website works.

1. WHAT INFORMATION DO WE COLLECT:

Personal Information provided by user:

To access and use some sections of the Website that are restricted only to a registered user, you need to create an account on the Website.

The below table sets out the categories of personal information collected and used by Housewise about a user on the Website:


Personal Information collected when a user signs up and registers an account on the Website:


Nature of personal information Description of collection of personal information
Account Registration Information This is personal information that is provided by you or collected by us to enable you to sign up for and use the Website. This includes your email address, phone number, identity proof, address proof, employment/occupational proof, property title/ownership documentation (applicable to Owner Users only). All documentary proof must contain User’s recent photograph, date of birth, address and any other identification proof prescribed by the applicable authority. Additional personal information that maybe collected by HW will depend on the nature of the Services that you sign up for as defined under the Terms of Use located at https://housewise.in/t&c.html and whether or not such personal information will be collected and used in accordance with the terms of a separate services agreement with HW.

Personal information collected with your permission through User’s choice of specific services as defined in the Terms or under a separate service agreement or related transaction:

Nature of personal information Description of collection of personal information
Transaction specific personal Information

This is personal information that is collected about you when you purchase specific services provided by Housewise either as a registered user or as a guest user on the Website.

In addition to the documents below, any additional personal information collected will vary depending on the nature of Services agreed between User and Housewise under payment obligations under a separate service agreement or communicated via email at support@housewise.in. Owners, whether registered or not are required to furnish the following list of documents along with personal information (this is not an exhaustive list):

Owner Users Personal Information
  • Name;
  • Date of birth;
  • Pan Card;
  • Aadhar Card;
  • Mobile phone number;
  • Property Documents – Certified copy of title deeds, Property tax, municipal khata and any other documentary proof as prescribed by the relevant authority.
  • Transactions details;
  • Bank Account details;
  • Any other information as required to process the transaction as communicated by HW from time-to-time.

Residents, whether registered or not are required to furnish the following list of documents along with personal information (this is not an exhaustive list):

Resident User’s Personal Information
  • Name;
  • Date of birth;
  • Pan Card;
  • Aadhar Card;
  • Mobile phone number;
  • Address Proof
  • Employment ID Card;
  • Transaction details
  • Bank Account details;
  • Any other information as required to process the tra nsaction as communicated by HW from time-to-time.

Personal information collected with your permission to enable Housewise to provide User with additional or optional services:

Nature of personal information Description of collection of personal information
Surveys & Schemes

This personal information that is provided by you to allow you to sign up and participate in these types of promotions. The exact personal information collected will vary depending on the promotion.

This information includes user generated content in the form of but not limited to feedback, comments, questions received from users in response to communications and activities that are related to HW services via phone calls, emails, documentation etc.

Marketing Information This is personal information already made available to Housewise that is used to send you marketing communications either:
  • Via email;
  • During the terms of a service agreement; and
  • During the use of the Website and/or HW services as defined in the Terms.
Browsing & Analytical Information This is analytical information that is triggered when a User to the Website accesses different web pages of the Website and the interactions with the Website interface. Such information may include:
  • IP Address;
  • Browser Information;
  • Time and Date of your visit;
  • URL request;
  • Device used to access the Website, including any details of the OS, language settings, place of access.
Cookies

The Website directly or through third party service providers uses cookies that allow your device to be recognized when you return to or browse through the Website.

The information collected is in an anonymous form, including information on the number of visitors to the Website, information about the Websites from where visitors have arrived at the Website and the web pages visited by the User.


2. HOW PERSONAL INFORMATION IS COLLECTED

Housewise collects User’s personal information in the following ways:

When you register an account on the Website for the Services - when you register an account for Services, we collect certain personal information, so you can use the Services such as your email address, birth date, gender, and country.

During your use of the Services, you may also provide us personal information from time-to- time in connection with your use of the Service, such as payment information, property information and changes and modification related thereto.

Personal information collected that enables us to provide you with additional services- from time to time, you also may provide us with additional personal information or give us your permission to collect additional personal information e.g. to provide you with additional services.

From third parties - we may receive personal information about you and your browsing activity from third parties we work with.

3. LEGAL BASIS FOR COLLECTION OF PERSONAL INFORMATION

Collecting personal information based on consent

The collection of personal information is based on consent from a User that will store documentation related to the consent given by the user for the purposes of a legitimate interest pursued by Housewise. User consents will always be stored and documented in our systems.

Collecting personal information based on transactions

We collect personal information for providing contractual services based on service agreements with Users and fulfilling service obligations based on separate transactional documents with users or transactional history for each User.

4. USE OF PERSONAL INFORMATION BY HOUSEWISE

We, at Housewise, take the privacy of our users very seriously.

We may use the information collected as explained in Section 1 above for the following purposes:

Use of collected information explained:

5. DATA RETENTION AND DELETION

We store personal information only for as long as we find it necessary to fulfil the purpose for which the personal information was collected, including but not limited to complying with our legal obligations, complying with requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

We essentially retain your personal information so long as you are either: (i) a registered user of the Website; or (ii) Housewise is providing you services under a separate service agreement or other transactional document between Housewise and you; or (iii) for a reasonable period of time after your last interaction with us.

When the personal information that we have collected is no longer required, we will ensure that the personal information will not be accessible to HW operational systems, processes or personnel, upon a valid written request from the specific User. Post completion of services under a transactional document or separate services agreement, any further processing/use of your personal information will be anonymized.

If you request, we will delete or anonymise your personal information so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal information, including situations such as the following:

6. CROSS BORDER TRANSFER OF INFORMATION

User’s personal information collected from you will be transferred outside your home country to HW data servers located in India or to our third-party suppliers located outside India. In addition to the HW servers, user’s personal information may also be processed and stored in servers owned and operated by third parties that partner with HW for providing cloud-based data processing services. Therefore, User’s personal information, will be subject to privacy laws and standards that are different from user’s country of residence.

For personal Information collected from users residing within the European Union and Switzerland, Housewise shall ensure that the transfer of user’s personal information is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.

Disclosure under the European General Data Protection Regulation (GDPR): As a data controller of our users' personal information, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, implemented May 25, 2018. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of HW services and to HW sales, marketing and user services agreement fulfilment activities. You have the right to withdraw your consent at any time; and to submit a complaint to the relevant supervisory data protection authority.

7. E-MAILS AND OPT-OUT

All users may opt-out of receiving notifications from us by writing to us at support@housewise.com after you log on to Website.

8. INFORMATION SECURITY

HW implements measures to reduce the risks of damage, loss of information and unauthorized access or use of confidential information. These measures do not provide absolute information security.

Your account is password protected. We implement industry standard measures to protect the personal information that is stored in our database. We limit the access to your personal information to those employees and contractors only on need to know basis to perform their job function, such as our customer service personnel.

9. CHANGES TO THIS PRIVACY POLICY

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we’ll provide you with notice as appropriate under the circumstances, e.g., by displaying change notice through the Website interface or by sending you an email. We may notify you in advance.

Please, therefore, make sure you read any such notice carefully.

10. CONTACTING US


Last updated: November, 2018